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Unhappy lot: Some of the consumers making a report over their inaccurate electricity bill at the TNB counters.
MELAKA: Tenaga Nasional Bhd (TNB) has promised to re-credit the excess amount into the bills if consumers have been overcharged. In a statement, the company said it viewed seriously the concerns of consumers over the drastic increase in their bills and was committed to resolving the issue. It said it would ensure every complaint was investigated and follow-up action taken. “This includes returning the excess amount if indeed they have been overcharged. It will be re-credited into the customers’ bills,” it said, adding that it would continue to cooperate with the Energy Commission. TNB said a comprehensive effort was being carried out to thoroughly resolve the issue. “This includes helping customers with high bills to personally address their grouses at the nearest TNB outlet or contact the TNB CareLine at 1-300-88-5454. “We appreciate all the grouses, complaints and feedback and are focusing on finding ways to resolve these,” it said as it apologised to customers. Meanwhile, yesterday, more than 300 people lodged complaints over their electricity bills in the first three hours of the TNB counters being opened at its headquarters in Jalan Banda Kaba here. Some 30 counters were set up to take complaints from consumers, who lined up before the office opened. On Tuesday, the counters, which were opened for 11 hours, took in 560 complaints. The counters will remain open until tomorrow. On Tuesday, Energy, Science, Technology, Environment and Climate Change Minister Yeo Bee Yin said negligence and technical fault as well as billing for electricity usage for over 30 days, instead of the standard 30 days, had caused electricity bills to spike for certain consumers. She also said the complaints were from nationwide and not just in Melaka, where it is among the pioneer states to adopt TNB’s smart meter project. In another statement, TNB denied a viral message on social media that its board of directors had received a government directive to increase electricity tariffs by 30%. It said it did not have among its staff the name of the person who had purportedly written the message. It said electricity tariffs were decided by the commission. Source link Read more: Related posts: TNB will still be fined, even after remedying high electricity charges |
Friday, May 31, 2019
TNB to re-credit those overcharged
Wednesday, May 29, 2019
Negligence, Technial among TNB faults
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Minister: Technical and billing issues also to blame for price spike
PUTRAJAYA: Negligence and technical fault on the part of Tenaga Nasional Bhd were two among three reasons why electricity bills spiked for certain consumers but the government is having none of it.
Energy, Science, Technology, Environment and Climate Change Minister Yeo Bee Yin, who disclosed this, said TNB must be made accountable for what happened or risk facing legal action from consumers.
“They are not just going to get a slap on the wrist but must be accountable for this and resolve the matter with consumers. Fail to do so and they will face legal action,” she told a press conference at her ministry yesterday.
Also present was Energy Commission chairman Datuk Ahmad Fauzi Hasan.
The Commission had met TNB earlier yesterday over the uproar among consumers in Melaka, and other parts of the country who complained of higher than usual power bills.
Besides the two reasons, Yeo said the other given was that consumers were billed for electricity usage for over 30 days when the standard procedure required the utility firm to issue bills for 30 days.
Yeo said the complaints on surge in power charges was from consumers nationwide and not just Melaka households involved in the smart meter pilot project by TNB.
Many consumers had vented their frustration on social media.
In May alone, more than 300 complaints were lodged with the Commission. This was 10 times more than the complaints in the same month last year.
Yeo said the Commission would play its part by investigating the complaints and submit its findings.
Asked whether the affected consumers should settle their dues first, the minister said she would discuss the issue with TNB and believed the problem could be resolved before the payment deadline.
On the smart meter issue, Yeo said the Commission was also investigating to find out what had gone wrong.
Melaka is among the pioneer states to introduce the smart meter and to date, over 300,000 households have already been fitted with it.
Chief Minister Adly Zahari was quoted as saying that he wanted TNB to ensure the system was implemented properly and to resolve several problems, including that the reading shown on myTNB was not the same as that on the meter.
A TNB spokesman said grievances from consumers would be addressed on a case-by-case basis, adding: “Our role is to listen, understand and serve our customers while upholding the law.”
TNB also inviteed consumers in Melaka with grouses to attend its Customers Day at its office in Jalan Banda Kaba which will be held until Friday (8.30am to 4pm daily).
It said each case would be investigated based on the electricity use pattern over the last six months. The firm said it will also, upon investigation, credit any surcharge to the consumer’s account, in the event of overcharging or when excess reading had occurred.
Alternatively, customers can contact the TNB Careline at 1300-88-5454 or visit any TNB office in Alor Gajah, Bandar Jasin, Merlimau and Urban Transformation Centre (UTC) at Jalan Hang Tuah.
Meanwhile, Domestic Trade and Consumer Affairs Minister Datuk Seri Saifuddin Nasution Ismail said the Cabinet was the best avenue to discuss the issue of irregular electricity billing and the solution to it.
He believed Yeo would most likely be asked to explain the matter in today’s Cabinet meeting.
“I have received a lot of Whatsapp messages on this matter. The reaction we have received was nationwide,” Saifuddin said after chairing his ministry’s monthly assembly here yesterday.- The Star
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Monday, May 27, 2019
Huawei CEO Vows to 'Protest' If China Retaliates Against Apple ..
The founder of the Chinese technology giant Huawei, Ren Zhengfei, has said in an interview with Bloomberg that he would be "the first to protest" if Beijing retaliates against the US-based tech giant Apple.
A Bloomberg reporter has asked the Huawei CEO in an interview whether he would retaliate against Apple amid "calls by some in China" to take countermeasures against the US company.
"That will not happen, first of all. And second of all, if that happens, I'll be the first to protest. Apple is the world's leading company. If there was no Apple, there would be no mobile internet. If there was no Apple to help show us the world, we would not see the beauty of this world. Apple is my teacher. It's advancing in front of us. As a student, why should I oppose my teacher? I would never do that", Ren Zhengfei has told Bloomberg in an interview, published on Sunday.
Huawei has been accused by several countries of being sponsored by the Chinese state and spying on its behalf through its devices.
Visitors walk past Huawei's booth during Mobile World Congress in Barcelona, Spain, February 27, 2017
© REUTERS / Eric Gaillard
Huawei Crackdown: China Prepares Law That May Ban US Tech Firms From Its Market − Report US President Donald Trump issued an executive order earlier in May that added Huawei and its 70 affiliates to a trade blacklist, thereby restricting its activity in the country. US companies are hence required to receive permission before trading with the telecom company.
As a result, Google had to suspend business operations with Huawei, including the transfer of all hardware, software and technical services, except those publicly available via open source licensing. This move has already impacted the telecom giant, with several mobile carriers, such as UK Vodafone and EE suspending their launches of new Huawei products.
READ MORE: LG Mocked After Bragging About 'Strong' Ties With Google Amid Huawei Crackdown
The standoff between Huawei and Apple was sparked by the December arrest of Huawei Chief Financial Officer Meng Wanzhou, the daughter of Huawei's founder in Canada, for alleged violations of US sanctions on Iran. Beijing decried the move and demanded that Canada immediately release the Chinese national.
In January, the Chinese telecom giant punished staffers who used an iPhone to send an official company tweet amid a standoff between the two tech giants. In an internal memo, published online by Chinese media, Huawei said those responsible were demoted and had their salaries slashed by $730.
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| Apple Warned of Troubles in China Amid US Crackdown on Huawei |
Meanwhile, US Secretary of State Mike Pompeo claimed on Thursday that the Chinese tech giant allegedly had close links to not only the Chinese government but also to the Chinese Communist Party. He said that these ties significantly threatened any US-related information that passed via Huawei's devices. Pompeo also said the State Department expected more companies worldwide to cut ties with Huawei in the future.
The Chinese Foreign Ministry said Friday that Pompeo's remarks were made in an attempt to stir up ideological resistance against the company.
READ MORE: Huawei Threat Artificially Inflated by Radical US Politicians — Pundits
Last year, the United States, Australia, Japan, and New Zealand banned the company from participating in government contracts due to security concerns. Huawei has vehemently denied all allegations of spying.
Huawei has repeatedly denied it is controlled by the Chinese government, military or intelligence services.
Ren also responded to critics who claim that Huawei got to where it is currently through intellectual property (IP) theft and government support.
"The US has not developed that technology so from where should I steal it?" he asked.
"We are leading the US. If we were behind, Trump would not need to make so many efforts to attack us." As the number of companies supplying Huawei with components and software falls, Ren added that Huawei would use its own products instead.
"The US manages its own companies. The US is not the international police - they can't manage the whole world. The rest of the world decides whether they should work with us based on their own business interests and positions," he said.
"If the US imposes further restrictions on us, we will reduce our purchases from the US and use more of our own chips. If American companies have permission from Washington to sell to us, we will continue to buy from them."
Last week, Trump also, for the first time,linked a dispute over Huawei, which he views as a threat to American security, with a deal to resolve the US-China trade war.
"Huawei is something that is very dangerous," Trump told reporters at the White House. "You look at what they've done from a security standpoint, a military standpoint. Very dangerous."
Ren told Bloomberg that there was no need for negotiation over the issue.
"The US has never bought products from us. Even if the US wants to buy our products in the future, I may not sell to them. There is no need for negotiation."
Source: Reuters/CNA/aa(mn)
Read more:
China's stand against US bullying helps Japan
It seems the world is spiraling into turbulence. All countries need to act prudently. They need to make as many friends as they can and avoid becoming tools of other countries. They should also cast aside illusions of using geopolitical methods to realize development goals that can't be achieved economically.Europe pressed between China-US trade spat
As Huawei is pinned in the eye of the China-US trade war, French President Emmanuel Macron claimed Europe won't capitulate to US pressure to block the Chinese tech company. What is Europe's attitude toward US demands? What impact has the trade conflict caused for Europe?
US national security apparatus shows a grim face
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