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Sunday, May 9, 2010

Mail-order ‘bride’ is married

KUALA LUMPUR: A store manager’s dream of marrying a young and beautiful Vietnamese bride was dashed when she turned out to be another man’s wife.

Tan Ching Seng, 30, and his family thought it worthwhile to fork out RM17,000 to a matchmaking agency when he first saw the woman at the KL International Airport.
“I was excited and was looking forward to a happy marriage. I thought it was God’s gift that I was able to marry this attractive woman.

Marriage woes: Chong (right) and Tan holding up the wedding photos and marriage certificate at the press conference in Kuala Lumpur
 
“But I was shocked and didn’t know what to do when she told me that she had already been married in Vietnam in 2006,” Tan said at a press conference organised by MCA Public Services and Complaints Department head Datuk Michael Chong.

Tan found this out only after Nguyen Thi Vinh, 25 – Ah Hoong to Tan’s family – failed to come home on March 10 after returning to Vietnam when her grandmother died.

“When I managed to contact Ah Hoong a month later, she told me the shocking news.

“She claimed she had been cheated by the agent as she was supposed to come to work in Malaysia and not for marriage,” Tan said, adding that it was only then that he realised why Ah Hoong always “gave excuses” and “looked sad” when he wanted to sleep with her.

He said Ah Hoong even sent him a copy of her wedding photograph and marriage certificate,
Tan said he now wanted the agents to refund him the fee which he and his family had borrowed from relatives.
Chong said the department would help Tan take legal action against the agent.

 Source: The Star  Saturday May 8, 2010 

Saturday, May 8, 2010

Down-to-earth advice on life and investing

A Gift to My Children: A Father’s Lessons for Life and Investing

Author: Jim Rogers
Publisher: John Wiley & Sons

JIM Rogers is the co-founder together with George Soros of the famous Quantum Fund, which gave gargantuan returns to its investors.

According to the author’s notes, Quantum grew an astounding 42 times in the seventies, compared to a mere 47% for the S&P 500 which tracks the broad US market.

It made Rogers (and Soros) a millionaire many times over and enabled him to retire at the tender age of 37.
It also enabled him to make a fabled motorcycle trip of many thousands of kilometres across six continents, bringing him closer to the peoples of the many lands he visited and letting him form a better picture of the investment potential of countries around the globe.

Rogers followed that up with another overland trip in a specially designed car taking him and his wife through 116 countries (and 15 civil wars) and a journey of over 150,000 miles.

When you are a maverick celebrity investor and an outspoken commentator who has a proven track record, people stop and listen when you speak and they do read when you write.

And that’s what has happened with Rogers, a best selling author of somewhat offbeat investment books.
Two of those books included travel as well, chronicling his two major odysseys – Investment Biker (1994), and Adventure Capitalist (2003).

I was intrigued by the title of the latest book, A Gift to My Children: A Father’s Lessons for Life and Investing, and wondered what it was that Rogers would want to leave his kids.
Most assuredly, their worldly requirements would be taken care of so what is it that he will leave his kids in a book?

The other thing that I was curious about is that the book was thin – a mere 86 pages – as befits books for children. I have found that slim books often say more than fat ones much more quickly and gravitated to it.
One thing for sure, Rogers is not a conventional man, although much of the advice that he dispenses in the book is, well common sense, which Rogers describes as “not so common”.

Sample: Question everything, never follow the crowd, and beware of boys (yes, both his children are girls). One more: The quickest way to success is to do what you like and give it your best.

But let me take issue with him over a couple of things. He had his first child at the age of 61 in 2003 (what took him so long, considering he retired at the age of 37?) And he had his second in 2008, at the age of 66.
No, I am not questioning him over his wisdom of having children that late in life because a lot of things can account for that.

But really to name your first child Happy and the next one Baby Bee, is rather, shall we say, imprudent. That could give the poor kids some serious headaches in future.

(Note: Finance and statistical theory suggest that to a get a return of 42 times in a decade or less means you would have to be less than prudent – that is you have to take excessive risks. No major risk, no major gain.)

It’s good to see that he emphasises being ethical. “...You must respect and follow the rules, laws and ethical practices without which society cannot exist. This is expected of everyone,” he says.

But turn the page over and this is what he has to say about his ex-wife: “I was once married to a woman who was always nagging me to buy a new sofa, a new TV and so on. I’d explain that if we saved and invested wisely, one day we could afford ten sofas or whatever. Needless to say, we did not stay married long, and now I am lucky to have your mother, who shares the same attitude towards personal finances.”

That’s a rather cheap shot and really was quite unnecessary as a public lesson on thrift. And does he expect his children (and us) to believe that the marriage broke down only because he and his ex-wife did not see eye-to-eye on personal finances?

Good ethics dictate that he should have kept his personal differences, well, personal, instead of making it so public.

But perhaps I am nitpicking. Overall, the book is a novel effort at giving younger people – and even some adults – some pretty good, down-to-earth advice on life and investing, as the subhead of the book indicates.
On top of that, it gives some valuable insights into the workings of the mind of one of our better-known and more successful investors, revealing the thought processes and methods, in broad strokes, that went into the eventual investment decision.

There are nuggets of wisdom. Example: What is happening now has happened before and will happen again. He said this when explaining why you need to become a student of history.

It’s a book about the big picture, the sweeping strategies and philosophies. It is that much more attractive and eminently readable because of that.

And it makes you want to read Rogers’ other books, which I might, especially the ones on his travels.

Book Review by P. GUNASEGARAM
p.guna@thestar.com.my



Building the banks of tomorrow

THE recent global financial meltdown has forced financial services institutions (FSIs) to go back to basics and look at the real drivers of sustainable growth.

With 2010 said to be the “Year of the Comeback” for Asian FSIs, it is a crucial time for these institutions to identify emerging trends and capture new opportunities.

Many FSIs do not realise that they are losing growth momentum and experiencing mounting liabilities.
Today, traditional revenue pillars such as consumer credit, mortgages, and commercial real estate are turning into major liabilities.

Banks for example have invested heavily in meeting the needs of baby boomers in the past.
These customers are now pushing out plans to retire, revisiting their portfolios and spending less. Income from interests and fees associated with this generation is at greater risk due to a reduction in applications for loans and the transfer of wealth to the next generation.

Fortunately, Generation Y (Gen Y) has emerged as the next target market that will impact FSIs, particularly retail banks.

Gen Y, also known as the millennials, are those born in and after 1980. This generation is expected to transform every industry they are associated with.

Today, Gen Y makes up about 40% of the Malaysian workforce. Their numbers are growing.
Their increasing disposable income means they will supplant baby-boomers and silvers as the largest customer segment by population. Malaysia’s FSIs need to recognise this untapped market to capture first-mover advantage.

What could be more compelling than opportunities to lead the market, increase revenue and set the pace for future growth?

According to a global study conducted by Cisco Internet Business Solutions Group in October 2009, banks can potentially boost revenues by up to 10% by embracing Gen Y consumers.

The study revealed that Gen Y consumers trust their banks. Despite the challenging financial market last year, they relied on their banks to be primary advisors for their financial priorities, where top concerns were debt reduction, expense management and financial education.

Younger customers also want banks to address their needs on social and technology platforms like mobile devices, video, and social networks.

The same study highlights that nearly 40% of Gen Y consumers are interested in interacting with an advisor via video, compared to 17% for boomers and silvers.

This highlights the importance of connectivity and relationships for this demographic.
While online presence and strategies are nothing new to Malaysia’s FSIs, the Gen Y characteristics have introduced a new set of expectations.

Malaysian FSIs need to think and plan out-of-the-box to get the attention of and achieve success with Gen Y customers.

Investing for the future

Identifying innovative ways to engage with customers will ensure banks are on the right track towards sustaining growth in this highly competitive landscape.

A report by PricewaterhouseCoopers last year stated that the future belongs to organisations that can spot abilities to add value to market segments where customers are willing to pay for their products.

It is about the courage to act on these insights and invest in some businesses while making the decision to shrink others.

Modern FSIs that are prepared to reap new market opportunities are those that are quick to realign to better serve their most profitable customers – differentiating themselves from the second tier players.

Where Gen Y is concerned, personal financial management (PFM) services are central to emerging revenue growth opportunities.

Targeting a group that is unique in demand, self empowerment and engagement, PFM tools are likely to attract the younger crowd, and generate higher profits, balances, product and service consumption, and loyalty.

Innovative capabilities are key in helping customers gain control and improve consumer relationships.
It is also necessary to develop and elevate an online financial services community comprised of family, friends and peers centred on the common objective of better financial management.

Companies that understand and engage this generation on their level will achieve brand loyalty.
It is time for local FSIs to transform their organisations by better connecting data systems between locations, improve communications among branches, effectively reduce physical transactions and provide secure self-service applications and multiple delivery channels.

Appropriate utilisation of modern networking and collaborative technologies is probably the fastest way to advance the capabilities of FSIs. But technology alone is not the answer. Such investments can only bear fruit when they are planned and incorporated in a strategic manner to redefine an FSI’s operations and environment – not only to become Gen Y ready, but also to reduce cost, improve productivity and increase revenue.

Any technology investment has to drive an impactful shift on the overall business approach. Eventually, merely getting connected is no longer sufficient.

The future places great emphasis on the creation of an integrated value proposition that meets the needs of Gen Y to help manage their finances, debt and spending by offering professional advice in an automated fashion.

As the world around us develops at a pace faster than anyone can imagine, we must be agile and willing to keep up, else we get lost in the transition.

It is important for FSIs to stay current with their customers, across all demographics, to become the bank for everyone’s future.

Only then will they be able to leap further to greater heights, as what Sun Tzu says in The Art of War – opportunities multiply as they are seized!

By ANNE ABRAHAM 

Anne Abraham is Cisco Malaysia managing director.